Please respect our return policy:

• Goods must be returned within 14 days after receipt.
• Inform us via e-mail which item you would like to return, don't forget to mention your name and order number.
• Return the goods undamaged and if possible in the original box, please take care of proper packaging. We cannot refund damaged items.
• Use registered post to ensure your parcel arrives in good order.
• Costs of return are to be paid by the customer outside of the Netherlands.
• Of course we'll pay the return shipping costs if the return is a result of an error on our behalf (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three to four weeks of dispatching your package to the (return) shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper
(international shipping 10 to 15 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (international customers approx 10 business days).

Damaged goods can't be credited.

Ship your returns to:

Hartendief Design BV
Marinevliegkamp 326F | 2236 ZZ | Valkenburg
The Netherlands
(+)31 (0)70 5112876

Please note your order number and name on your return packaging.